Just double click on the orange gear icon in your taskbar near the clock/date at the bottom right of your screen. If you have a remote support plan with us, we ask that you do not remove the program as it would make our job a lot more difficult!Ĭan I send TAP Tech a message even if a tech is not connected?Ībsolutely! This is often the quickest and easiest way to submit a support request. If you don’t want the program installed, you can uninstall it easily through Programs and Features, or ask us to push the uninstall from our dashboard. The connection is made directly between our onsite office server and your computer and is fully encrypted. Yes, we use a product named ScreenConnect to create a fully encrypted and secure connection to your computer. I see a program called ScreenConnect in Programs and Features. You’ll be prompted with this window, and until you click “Consent to Control” we cannot view your screen or control your computer: Does this mean you can control my computer? This icon enables us to initiate a session without that extra step. Previously, we created a session and asked you to click the join button on our website, or to enter a code. This is the program we use for remote support. This tool helps to enable a fast, secure, and seamless remote support session. As part of our quest to provide the fastest and most convenient computer support possible, we’ve installed TAP Tech ScreenConnect software on your system.
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